You are allowed to return unsatisfied goods/products within 7 days after the goods/products are received. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Desiew will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 3 to 5 working days after the confirmation.
Self-pickup order:
After placing a self-pick order, if the customer cannot come to collect the items and wants to cancel the order, then the customer has to bear 3% service charges. rest of the amount will be refunded to you according to our refund policy
Please return your purchase to the following address:
Big Surprise Trading
No. 29-5, Jalan SP 2/1, Taman Serdang Perdana, 43300 Seri Kembangan, Selangor
Please contact us +60172688108 if you have any questions or doubts.